At RMES TOWING SERVICE, your privacy is our top priority. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website and services.
Who We Are
RMES TOWING SERVICE specializes in providing reliable towing and roadside assistance across Johor Bahru, Malaysia, and surrounding areas. Our website is dedicated to facilitating service bookings and providing information about our offerings. For any privacy-related concerns, please contact us via our https://rmesstowingservice.com/contacts/
What Information We Collect
We collect and process the following types of information to serve you better:
1. Personal Information: Name, phone number, email address, and vehicle details, provided when booking a towing service.
2. Location Information: For location-based services, such as roadside assistance.
3. Technical Information: IP address, browser type, and device information, collected automatically to improve website functionality.
How We Use Your Information
The data we collect is used for the following purposes:
- To process and confirm your towing service bookings.
- To provide customer support and respond to your inquiries.
- To improve website performance and user experience.
- To comply with legal obligations.
How We Share Your Information
We do not sell or share your personal information with third parties for marketing purposes. However, your data may be shared with:
- Service Providers: Trusted partners who assist in completing your towing requests.
- Payment Processors: For secure payment transactions.
- Legal Authorities: When required to comply with legal obligations.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us:
- Remember your preferences.
- Provide a seamless booking experience.
- Analyze website traffic to improve our services.
You can manage your cookie preferences through your browser settings.
Data Retention
We retain your personal data only as long as necessary for the purposes mentioned above or to comply with legal obligations. Once your data is no longer required, it is securely deleted.
Your Data Protection Rights
You have the following rights concerning your personal data:
1. Access: Request a copy of your personal data.
2. Correction: Update inaccurate or incomplete information.
3. Deletion: Request the removal of your personal data (where legally permissible).
4. Data Portability: Obtain a copy of your data in a structured format.
5. Restriction: Limit how we process your data under certain conditions.
To exercise your rights, please contact us directly at [email protected].
How We Protect Your Data
We implement robust security measures to safeguard your information, including:
- SSL encryption for secure data transmission.
- Regular website security checks.
- Access control measures to ensure only authorized personnel handle your data.
Despite our best efforts, no system is entirely foolproof. If you suspect a data breach, please notify us immediately.
Embedded Content from Other Websites
Pages on this website may include embedded content (e.g., maps). Embedded content behaves as if you visited the other website, which may collect data or use cookies. Please review their respective privacy policies for more information.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.
International Data Transfers
Your information may be processed on secure servers located in Europe or other regions. We ensure that any international data transfers comply with applicable privacy laws.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Please review this page periodically to stay informed about how we handle your data.
Contact Us
If you have any questions about this Privacy Policy or your data rights, please contact us at:
- Email: [email protected]
- Phone: +60165281004
This Privacy Policy was last updated on 19.01.2025.
